The challenges facing the timely provision of high quality IT services required to underpin the company’s business objectives can be overcome through the implementation of Information Technology Infrastructure Library (ITIL) and IT Service Management (ITSM).
You will learn ITIL terminology, the structure, basic concepts and core principles of ITIL practices for Service Management. The Foundation certificate in IT Service Management will enable you apply ITIL practices for Service Management with further guidance.
+ FREE Refreshment: Tea, Coffee, Cakes, Snacks and light Lunch.
+ FREE Access to Video clips
+ FREE Access to Online Material Course Content